San Angelo Mayor Brenda Gunter presented a statement today at the City Council meeting regarding the complaints residents have about the Suddenlink Cable and Internet Service. She said the city is unable to intervene on behalf of customers because of the customer's service agreement with Suddenlink. Any disputes or issues an individual might have must be dealt with between them and Suddenlink. The City cannot do anything on behalf of the citizens of San Angelo regarding Suddenlink. She did say the city has outlined steps, including sample documents, that residents can use if they wish to file a formal notice of dispute and arbitration against Suddenlink. This information can be found at "cosatx dot us slash suddenlink".